Frontline Insights From the Shopper's Perspective

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What We Do?

  • Service Quality Checks: Assess staff interaction, product knowledge, and overall customer service delivery.
  • Compliance Monitoring: Verify whether brand, campaign, and merchandising standards are consistently met.
  • Execution Gaps: Identify where brand experiences fall short and where improvements are most needed.
  • Actionable Feedback: Provide detailed, real-world insights that guide training, resource allocation, and in-store strategy. 
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What Makes Us Different From the Pack 

  • LiveScore™ – real-time dashboards showing compliance, service quality, and execution results as visits are completed.
  • Insight2Action™ – we don’t just report findings. If you select us to act on them, we “eat our own medicine” by turning insights into concrete creative or field marketing initiatives we execute ourselves.
  • Mystery-as-a-Service™ – a subscription-based license model with lighter, more frequent mystery shopping waves at a lower cost, giving you continuous insights instead of one-off snapshots. 
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Insight Trial Run

A short, no-strings workshop to experience how we work before you commit. If you have no data, we plug in our in-store set and capture it fast. If you’re drowning in data, bring us your toughest insight question and we’ll cut through the noise. Within 48 hours, we’ll return with ideas and a clear next-step plan.